I bought a pair of shoes on sale from 6PM (6pm.com) and they were clearly returns (i.e., used). They were worn. Suede toes were rubbed down and the soles were a little worn / scuffed. The return policy requires the buyer to pay the return shipping (even if they shipped the wrong item). This wasn't worth it to me (they were pretty cheap in the first place and I now know why). I suspect that the gig is that they hope that most people won't return mis-represented or incorrect merch. The shoes were legit, but not new. I won't buy from them again. I suspect that 6PM may be a clearing-house for the returns from Zappos -- their parent company -- and they simply represent returned product as new. Google for some complaint / review sites and you'll see the pattern about used/missing/wrong merchandise and their RMA/shipping requirements. On the plus side, ordering / payment was smooth and simple, and the shoes arrived very fast. If they were brand new, I'd be super happy.