I placed an order for a one pair of UGGS on Nov.30th for XMas for my daughter. I was given an order #11469 and it would be shipped Best Way was the only choice you could pick and it was "Free Shipping" YAH it was FREE to them because they did not ship anything!!! They stole my money from my credit card and never replaced it. I emailed them several times asking when is my package coming and then they gave me a tracking # that was not even coming to my state let alone my town! I was told it is on it's way,(all in lower case letters and no contact name or company info nothing) I would be getting it soon,you should get it by the latest Dec 21st from Bill S. oh that was after I asked that a supervisor contact me ASAP! Well that Bill S. did not get me any where and I am out all that money that I could not aford in the 1st place but that was one of the only things my 1 daughter really wanted! I am disabled and a single mother that was the last thing I needed to happen because I was unable to get her anything she wanted after they stole from me!!