It should be against the law for a mortgage debt collection company to be able to stall homeowners as this company does. We have submitted paperwork twice, called lines that no one answers, recieved phone calls at 8am on a Saturdays sating they tried to reach us earlier that day... ??? We've been sent to extensions and put on hold for half an hour. Been asked for information by one person in one hour...and called again the same day, and asked for it again. The script is obvious. Keep people in the circle of the same thing. Exactly what are they doing? What is the game? We are reporting them to our state banking commission and hopefully, they will at least give us a fast answer when the attourny that has their license to do buisness in her hands, asks for answers and gives them a time frame. The home is worth more to us than the bank, believe me...but it is our home for 6 people and we have worked hard to keep it after a layoff. Now re employed, we simply want answers. One answer...not different answers based on who we talk to. We have received letters that contradict each other and 5 months worth of different info from different people. Can someone please explain what is going on, becaseu this is horrendous.