Update by user Jan 05, 2019 The lead time was 3 weeks. All the other window companies told us 8 weeks. We also got the Head Installer, Mike, with over 30 years experience.I posted a picture of several of the windows that were completed by Factory Direct. Original review posted by user Jan 05, 2019 Factory Direct had the best installers, windows, materials, and pricing. All the other companies out there were wanting to charge us over 600.00 per window. Factory Direct only changed us 389.00 per window which was a savings of 211.00 per window and the window from Factory Direct was a higher grade with better NFRC Ratings. Overall we saved over 10,000.00. It’s been over a year now and we’ve gone through 2 winters, and not one problem. We are very happy with our new windows from Factory Direct. Check the ratings on Angie’s List and the BBB, they had the best rating on both. -Richard Hall