I call every day and they are never able to resolve the issue, they never want to credit my account eventhough I am paying for somehing they are not providing to me. I have spoken with several supervisors still nothing. I was told they lose electric connection in my area several times a day I asked why no solar they responded with telling me they have a 2 hour battery, so not sure why I never have service. But my neighbor seems to have great strength so Im going to that company! Claro here we come!