After getting my new Haier 37" LCD TV in September of 2008, the picture went out in October 2008. After 2 different calls with Tech support they finally decided to send me the motherboard and a power supply. I was supposed to call them back when I received the parts and they would send someone to fix it. I finally got the parts on December 15, 2 months later. Then didn't get anyone to repair in until Jan. 5 2009. After repair the sound wouldn't work, so here we go again. They again sent me another motherboard, didn't get it until the middle of March, 2 months later. Still didn't fix the issue, so after 3 more tech support calls, they decided to send me a new TV, but didn't have the executive model and tried to give me a basic model(with no refund difference). Not happening. So now they will refund me the full $1200, and it will take 30 to 45 days to receive the check after pick up of TV. Here we are 37 days in and no check in site. Sorry customer service, great TV while it was working. NEVER BUY HAIER!!!1