Ha! What a scam. First of all, the customers service person was very difficult to understand because English was not his first language. Second, had I been told that I could not get my money back I certainly would not have purchased this stuff. The makeup did not work for me at all (I think the quality was quite poor) and the machine is very cheaply made. I am willing to return it but their return process is so cumbersome for an unhappy customer. Other retailers will provide shipping but not this SCAM of a company. They expect me to pay for return shipping (and not the slow kind either because they only give you so many days to return it) and there are several "rules" for how your returns must be handled.