1 Jan, 2018 → by ClaimboUser316933
3 months and billing not sorted out

2

In Nov I received a message that my data had been used up on the 9th - the next day I got a message that I owed R780 over my account. When dealing with it I was told to fill in a form so they could get a history of the URL's I visited. After calling and calling through Nov, Dec, Jan & Feb and being told forms were incomplete (after redoing them) and managers telling me they'd get back to me (which they never did) I finally phoned again and was told my form was there. Thanks for letting me know. The URL's all show a normal usage - the highest usage was 0.28mb - but on 1 day there is over 1gb to a domain they don't know - and now say it's a virus. I use an iPhone which wont let you download over 100mb unless you're on wifi and all my browser history shows for that day are 2 google searches. . I've been an autopage client over 10 years and this is the service I get. I send a complaint email because I was sick of taliking to phone consultants and asked a manager to call and from the response they emailed from a do not reply address they didn't even look at the issues I've been dealing with over the months. This is incredibly bad service and I'm fed up with them.
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