27 Jul, 2014 → by ClaimboUser954036
3 day to collect only for them to then lose the *** thing !!
I booked a collection from my house through my parceldelivery.com for an ebay parcel with mixed goods in it, which was to be delivered within 3 days. I had a day off (work for which I do not receive pay as I work for an agency) to wait in all day for the collection i had booked, which never happened. I received a txt at 10 pm that night to say that they were sorry but the collection would take place the day after, I took another day off work without pay and again waited in vain all day for the collection which never turned upfor a second time. the day after ( Saturday morning) the courier turned up without warning to collect my parcel. about five days later I get 2 or 3 silly emails from myparceldelivery saying that they had lost my parcel and asking me to DESCRIBE the box and if it had any identifying features !! I again got the same email 2 days later, all to no avail as a week later another email to say it was officially lost and I would need to make a claim ! Their customer services dept is about as effective as an ashtray on a motorbike ! their claims procedure has so many hurdles in the way I wrote it off as a lesson learned to steer clear of myparceldelivery.com in the future. strongly advise against using this service.