Hi I have sent emails to consumercare.uk re a complaint regarding my toaster Ref. LG6281271639 I have forwarded proof of purchase and model number the toaster is in our holiday hone and has only been used a couple of times hence the time lapse. The toaster will not Brown and toast hasn't to be done twice to get any colour even on the top setting. We have tried everything. Very upset this was expensive and took ages to save for. Additionally I ha e written to uk head office and Germany. Still no response. Feeling disappointed and frustrated Could you please advise