well their customer service and warranty sucks. But we all have federal protection if you WILL just use it. title 15 chapter 50 United states code, comon name Moss magnuson act (google it) They can NOT make you pay for repairs under warranty, They must reimburse you. You can file a small claims in your local courthouse using this act. My second stove acted up last month. sent bill for labor, they ignored. My small claims will be filed tomorrow (3/30/09) If we flood them with lawsuits, they will change how they do business, or maybe we will bankrupt them and get them out of business. I don't care which way it goes. But get off your behinds, and file against them. Under federal law they have to pay you your lawyer fees too. But you can file yourself or with a legal aid help.