I recently inquired through CarID sales chat about the purchase of a PowerStop Brake Kit that consisted of rotors and pads for the front and rear of my truck. The sales person asked me some questions about the truck and asked me for my truck's VIN number, which he said 'guarantees' a fit. The salesperson placed the 'correct' parts in my cart and I purchased them (527.00) with confidence. They were wrong. The rear rotors are the wrong ones. I inquired the same evening about the process to get them exchanged and the customer service representative was not professional, told me 'to go outside and take pictures now' (it was midnight) and that nothing can be done until they have photos. There are only two choices of rotors when you go to purchase them, and I have the wrong ones. I was told I can't have an exchange because I installed the front rotors already and you can't return installed items! I don't want to return the front rotors; I want to return the wrong rear ones! I chatted and I called and never got one person that acted like they cared about solving my issue of having the wrong rotors for nearly $600. I did send photos and all requested information. I was told that I would receive instructions within 3 days. It's been longer than that. I expect the company to resolve this issue immediately. I want a mail-back label for the rear rotors, as well as sending my correct rear rotors, so that I can return the wrong rotors. I have transcripts of all the chats, however, they are not on this computer so I will attach them later.