Summary: After a 4 day rental in Iceland, Green Motion accused me of TWO paint chips and charged me ISK 225,361 (USD $2,252) to repaint FOUR car panels. Details: I rented a Fiat 500 with Green Motion through Holiday Autos for four days in February for a total rental cost of $102. I declined all insurance because my credit card provides a "loss damage waiver" on rentals so Green Motion required that I be charged a damage deposit of ISK 290,000 (~$2,900). I was a little taken aback by this request, but obliged anyhow. Before receiving the car I was given a "Check Out" form documenting any damages prior to me receiving the car. There was nothing unusual with this form as it included a scattering of dots all over the front and side of the car indicating small paint chips that you would expect on a car with over 35,000 km (~22,000 miles). Upon receiving the car I made sure to perform an inspection as they did just require a $2,900 damage deposit. As I was scanning for obvious dents and scratches I noticed what appeared to be 2 after-market paint protectors near the back wheel-well. Unfamiliar with what exactly this was I snapped 2 pictures of them. Other than that nothing appeared unusual. When I returned the car 4 days later I was asked to wait in the lobby as the woman checking me out went to perform a check-in vehicle inspection. After no more than about 1 minute she returned and claimed to have found 2 paint chips. My first thought was, "yeah, you document paint chips all over this car in the original check-out documentation," but apparently those random dots were suppose to be actual chip locations. I asked to see the chips that she was accusing me of and she actually couldn't find 1 that she had marked, but after an awkward few seconds of searching she found a different one to accuse me of. I reviewed the 2 pictures I had taken, but unfortunately they did not include the area of the car these chips happened to be. What I did notice though were dozens of chips completely undocumented in their original "check out" inspection. Needing to catch a plane, I didn't have much time to debate the issue. I was told they would hold my $2,900 damage deposit and refund me within a week after they send the car for an estimate on the damages. After about 8 days they got back to me with their damage estimate: ISK 225,316 ($2,252). The estimate required removing 4 panels, repainting them and re-installing them back on the car. The 4 panels included the front fender, the driver's side door, the back fender panel and the roof. This estimate was determined after sending about 10 pictures and a 1 sentence description of the damages to a company named, Bilarettingar GK. ehf. The exact description of the damages in their own words was: "STONE CHIP ABOVE FRONT WHEEL ON DRIVERS SIDE AND ANOTHER STONE CHIP BEHIND DRIVERS DOOR SEE PHOTOS I NEED CAPAS REPORT FOR THIS." I was told they don't actually perform these repairs until they take the car out of service so if the car already had dozens of chips on it by their own admission, how many people are they charging to repaint the same panels? Feeling taken advantage of I began reaching out to any agency I could to help with this matter. I first emailed Green Motion's Customer Service and the company I made this reservation through, Holiday Autos. Green Motion's Customer Service forwarded my complaint on the the Iceland branch which just sent me a dismissive response. Holiday Autos complained about being too small of a company to investigate damage claims. I then filed a complaint with the European Consumer Center (ECC), but was told I had to be a European National to receive their help and even then they had no power to make companies accept their claims. They referred me, however, to the Icelandic Bar Association for additional help. I wrote to the Icelandic Embassy in the US who referred me to The Consumer Association of Iceland. The Consumer Association of Iceland claimed, "Green Motion should not profit from these damages, they also have to proof that you did cause those damages. You have the right to get an invoice for the repairing cost, not just an evaluation of the damages and an estimated repair cost. Also the VAT should be deducted from the charges because Green Motion is able to deduct the VAT in the tax settlement in the end of the year." However, once again, because I was not European they could not represent my case. The Icelandic Embassy then referred me to a District Court Attorney in Reykjavik. I had a choice to make, I could either pay an attorney to continue to fight this company or I could just collect all the paperwork and file it with my credit card and get reimbursed. What Green Motion did is so wrong and they shouldn't be allowed to continue to do this to others. A couple months ago I finally received a full reimbursement from my credit card, but I promised Green Motion I would never let this go. I'll continue to share my experience often on the internet so others don't get taken advantage of the way I was.