November 2018 we had 13 new windows installed. Factory Direct we used is out of Indianapolis IN. Nathan Brown was our sales rep & could not have been more knowledgeable, helpful, & patient with us until we felt comfortable from the start until product completed installation. The individual that has the job of measuring the homes for Factory Direct's custom installed windows was right on time & must've done a good job measuring as this was an older home but the windows all fit perfectly. Howard & Lance were our installers. They were: On time; Extremely courteous; Very skilled in making each window (no matter what the issues they might've run into with this being an older house) fit great & looked fantastic. Our home looks like a new home & the utility savings is helping every month to recoup our cost. We would recommend Factory Direct & their professional staff to anyone wanting new windows at a very economical price for a high quality window. We have another property & will be using them again.