1 Jan, 2018 → by ClaimboUser959025
12 days since order and still have not received contacts

1

This company is not reliable. I ordered my daughter's contacts from them well in advance of her running out... It has not been 12 days and the order states that it's "processing" still. How long does it take the friggin' order to process? I sent an email and all I received was "sorry for the inconvenience" with no reason why they have not arrived yet. So I called the 800 and was told that the supplier was out of these certain contacts. So instead of informing the customer giving them an option to finding a more reliable company to buy from where service is fast, they make the customer wait without any follow up whatsoever. All follow up was initiated by me. Now my daughter has finals this week at school with no friggin' contacts and now I have to scramble to find them locally... Shotty customer services... Do not order from them! I would not even give them one star but unfortunately, it does not give you the option on this website.
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