31 Dec, 2019 → by ClaimboUser22282
11 hour flight delay departing from dhaka airport on 25 december 2019.
1
I am a UK citizen but was travelling from Dhaka to Bangkok on 25th December 2019. My flight was scheduled to leave at 02:00hrs that day but did not depart until 13:00rs on 25th December 2019. Flight number TG340. The information that we were provided was not regular or timely. We were finally told after 5am that we would not be leaving the airport. We were taken by bus to a hotel. I managed to get only 3 hours sleep before we were bused back to arrive at the airport as close to 10am as possible. But still we waited and the flight only took off around 13:00hrs. It was incredibly difficult and uncomfortable to try to stay awake for the whole night. This is a major delay and I want to make a compensation claim. Please advise me of the compensation process and any other information you need. Regards, Karen Anne Ward