I can't find any link to contact them directly. 1/17/19 we were there, group of 10 adults/family and friends. Waitress didn't listen when we were ordering, was put out if we asked for things, brought my husband and my son in law $13.00 beers that they did not want or order. When they told the waitress they didn't want the beers, she called them *** and left them on the bill. I get the atmosphere, I've been there before and have enjoyed it in the past. This time the waitress focused more on being RUDE to us and less on providing good customer service (providing food and drinks as ordered). It took her 2 hours to make hats for all of us, not a big deal but it's part of the fun. Two of them didn't come until she brought the check. The food is a big part of the experience as well, and our burgers were soggy. Waitress didn't bring salads we ordered and told us to get over it. Our bill was ridiculous for two people - 2 burgers, one beer and a milk shake? Oh, she also demanded a ridiculous tip!!! Her tip should have been to find a different job, because she failed as a waitress.