I was expecting a visit from my friends yesterday (the husband is disabled) who decided to take an access a ride to come to my house (Brooklyn to Queens) Once the borded the wife called to say they were on their way, in the background I herd the driver yell at her "Get off the phone you are not allow to use it" so my friend hang up, so I called access a ride headquarters (I attaching the video of phone call below) after explaining the situation the person who I spoke was very kind and explain to me to make a complaint. I also attaching the video where I recording the driver when arrive at my house, and she clearly says the person behind her sit are not allow to use the phone, my request was her ID number and name I was demand in a kind manner multiple times but she never status (me and my wife and my friends who took the access ride are very disappointed about the situation and how employees treat disabled people.. hopefully I receive some good news from your company who do a great jobs in helping people's. And someone take action in this sad story