We originally ordered Craftmaster furniture in March 2019 thru Star Furniture in Houston, and to date, no satisfaction. The 1st order, received in May, the 2 ottomans were the correct fabric color, but 1 ottoman had a lopsided cushion, the sofa and love seat were different shades of fabric along with several quality issues, crooked legs, loose bottom fabric covering, etc. we were also shorted pillows that came with the original order. Contacted Star, sent pics, they were to reorder, love seat, sofa and 1 ottoman. that was in May. Not til 13 June we were told a rep was coming out to our house with the original fabric swatch to determine if fabric was different. What, I though it was reordered??? The rep determined it was clearly a different shade from the swatch. Star then told us wrong color was ordered and thus a 2nd order was placed on 17 June for love seat and sofa only with ETA September, they had already reordered 1 ottoman. At one point we just asked for a refund but Star said no refunds on special orders. Finally received the replacement ottoman, and fabric is yet another shade of fabric. We now have 3 different shades of fabric on this furniture; that is incredibly unacceptable! We just recently received the 2nd order of sofa and love seat, and, again, wrong shade of fabric, delivery people could see the colors were different, even took my 1 original ottoman with the correct fabric color on my front porch, took pics to show the difference in the colors again, while on the phone with Star Furniture, and Star advised me to reject it, so I did. We do know colors of fabric can vary not coming from the same bolts, and that is exactly why we ordered love seat, sofa and ottomans at the very same time!!! At this point, Star Furniture wants to give us credit for all, come pick up original ordered furniture and leave us without, not willing to take charge and get resolved. We ordered this furniture in March, sold my furniture a couple days before delivery, and here it is September 2019 and we're about to be sitting on the floor. Everything has been a nightmare with this order, which was never anticipated, and now to call it quits and we go look for sofas again, and go without seating in our home!?! An easy fix for everyone, except us, the customer! We really like the style of this furniture, and would hope that Star Furniture and Craftmaster would make this right, but nope. Star Furniture has been very, very difficult thru this entire unbelievable experience, the customer service dept has been very unprofessional, flat out lied, misleading, non responsive. Sitting on the floor soon!!