Attitude, service style
09/14/2016 In e-mail, I received an invoice for September from Optus, which turned out to be 9. 25 dollars higher than in the contract. I called 177 to find out why and what I had to pay for. The explanation lasted about 12 minutes (for which I will also have to pay extra) to remind me several times that I, as a customer, have a duty to regularly follow the information on the company's website. It turned out that by changing the type of connection, I was given the opportunity to watch some additional thematic channels for which I had not subscribed, but in order not to have to pay for them in the future, it turns out that I had to give up. The September recalculation is declined, although it will be revoked at least immediately.
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