Complaints & Reviews — Worldline

Lab staff

Hi, I don't know if this is a complaint, rather a cry of the soul;). I needed to have a blood test because I was going to have surgery soon. I came, kindly told me at the reception that I had to go to office 108, which I did. I was very pleased that there was no big queue and after 10 minutes I was in the office, where I was met by a laboratory assistant. I gave my shipment, then the miracles began. I don't know, the employee should have told me in an arrogant tone "but you know it's for a fee?" (no, I came the same way), I said yes. She then told me that the results of the tests would be sent to the doctor, I was a little surprised because the doctor told me that I would be able to get these results myself and go to the hospital. The laboratory assistant again showed good upbringing and wasthat you know nothing. Okay, then the next step followed, I was told that the HIV test would only be on Tuesday, but I called the receptionist on Wednesday, where I was clearly told that the test results were always ready the next afternoon (I didn't know I had to mention more, but the receptionist But no one tried to find out exactly what blood tests I needed. ) Well, then I dared to just ask if there is a practice that the hospital can call and ask about the results, of course there were no answers ("difficult I understand that laboratory technicians may not know such nuances, but will your teeth fall out if you just tell me, please ask your doctor? that this clinic is not a countrybut Pty. and I paid the money (over 30 AU$ this time). Needless to say, on my peaceful "All Good", I heard something like "mhm". Cabinet 301 also provided "pleasant" emotions. When I came in, the first thing I heard was "What did you want?". Sign up for sewing courses! Is the word "hello" really taboo in this clinic? And again, I didn't really understand who would be sent the results of the analysis to, because they also asked the surname of the family doctor. I was so ashamed to ask again, followed by the answer "well, at... but!" (are you a fool, or?). This complaint may seem too emotional and perhaps completely unfounded. For me, however, it seems that if Devonport Polyclinic is not a state institution, but a company, then the patient is no longer just a patient, but a client. The customer must be treated at least kindly. I really haven't had such an unpleasant incident so far, and I sacredly believe that a person in a white robe, despite fatigue, a small salary, and large queues, still works to help, not to lead people to tears.