More Contact Info

Toll-Free Number:

(877) 589-4783

Customer Service:

(407) 224-3663

General Info:

(407) 363-8000

Guest Services:

(407) 224-4233

Hotel Reservations:

(888) 273-1311

Other Info

Other Info (opening hours):

Other Location:

6000 Universal Blvd

Orlando, FL 32819

Mailing Address:

Law Department

30 Rockefeller Plaza,

Rm. 1087E,

New York, NY 10112

Company Address

Universal Orlando Resort

1000 Universal Studios Plaza

Orlando,

United States

Claimbo.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Universal Studios Orlando , or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — Universal Studios Orlando

31 Dec, 2020

Extend ticket expiration date

We purchased the 2 tickets with the free tickets added. With our health issues and covid we were unable to travel at this time. We would like just the two tickets purchased dates extended until it is safer to travel. Thank you. Mike and Joy Krickbaum 970-581-****

Theme Parks

29 Dec, 2020

Worst theme park experience – wasted money and time

Worst park experience ever – info on website did not match info in the park – guest services failed to explain how assistance pass worked – luckily a really nice ride operator explained it – can only ride rides with a fast pass but you cant buy those or you have to…

Theme Parks

25 Oct, 2020

Resolved: Hurricane laura victim – single mom with 2

Update by user Nov 24, 2020 Company fixed the issue and I have been provided with partial refund. they still charged a fee.. Update by user Nov 24, 2020 it was finally paid. what a nightmare. Original review posted by user Oct 25, 2020 vacation was planned for the 24th of sept for a week. hurricane laura... Read more➤

Theme Parks

29 Sep, 2020

Covid. Annual pass promises denied.

Very upset with how Universal Studios has dealt with the pandemic. I am a pass holder and so is my boyfriend. We have not been able to return to the park due to the health concerns of Covid. I feel Universal should have started recharging pass holders when they felt comfortable enough to return to the parks.... Read more➤

Theme Parks

28 Sep, 2020

Why were we told we were going to be side by side and we were sat far apart even after telling them when we switched from a cabana to the chairs with the canopy’s that we are disabled and needed assis

I had planned this trip for my father and mom hes disabled and my mom had a triple heart bypass. I had booked a cabana but they only allowed 6 and we were 7, when we arrived to volcano bay we were told that our sitting were not side by side they say my parents far from... Read more➤

Theme Parks