They refuse to cover anything – I submitted a claim in regards to 2 rips on our brand new loveseat that were related to loose threads that were pulled and caused tears but wasn’t 100% sure on how it happened and they said it was ‘unknown damages’ and refused to cover it. Even though when we purchased...
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It is completely worthless because when you call them with a problem they will find a reason why your specific situation is not covered by their policy. I bought a reclining couch from LAZBOY with a 5-year Ultra Shield warrantee. When I was purchasing this couch at…
It arrived damaged, tears and cracks, bad frame work and very poor foam filled cushions… When I sat down something break in the back upright part.. This is by far the worst couch set I have ever bought! Very unhappy!
Update by user Mar 10, 2019 I have not had them come out yet waiting for them to contact me to repair recliner. I have always had lazy boy furniture and have not had any real problems with them. This is the first time I have had anything like this to happen. I have always liked this...
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My Lazyboy has a heating element. During the first year the heating element quit working. Lazyboy replaced the heating element at no cost. The same issue occurred within the next year. Ultrashield made the repair at no cost. Nine months later the heating element stopped working. Ultrashield will not make the repair. They claim that it has...
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