Complaints & Reviews — Ticker Capital

Bad Client Consultant

Hello! I am writing on behalf of my relative, a pensioner. She turned to xMobile customer consultants for help at the Origo branch, Igors served. With the question that a new phone is needed, because the maintenance of the old phone has already been worn out. Simple needs - call and write text messages. Well, she doesn't understand anything about phone capabilities, no internet on the phone. Of course, the Samsung J6 phone was offered, but there was no other phone at all, it showed how to call, how to write text messages. But what about other features that aren't needed? A cheap Nokia phone would suffice! You see, their phone is also bought by Samsung J6 because with it you can write text messages and also make calls. But the meaning of the other features is not in the customer's phone usage habits. Purchased in installments, from which you see within 14 days can not refuse and pay the full amount immediately! Dear readers - any borrower has the opportunity to cancel the loan within 14 days, of course, leaving the lender a commission fee and the calculated interest payment! But the story does not end - the consultant determined that having to pay off, it is mandatory to buy a screen insurance service and a wallet for 19 Eur, I buy a good good for my phone for a maximum of 5 Eur! I understand BITI that it does not take back and does not change, but the actions of the consultant are not commented on and the company does not want to take responsibility! I understand that the client had the opportunity to enter into or not to enter into a contract. Yes, but the phone was for SIMPLE needs, I EMPHASIZE for SIMPLE needs. Bite's consultant also sold last year's model! (I looked at the box). In terms of quality, to be honest, the area also often disappears! I inserted my AuMobile card, I did exactly the same, so - the fault is not the SIM card! Bite doesn't seem to know about it! Nice, it's customer service at a customer consultant in Igor Origo branch! My relative turned to the bee salon because he is a regular customer of the bee. The RTD law stipulates that the customer has the right to refuse the purchase within 14 days only for goods purchased online, yes - it currently works for BITE, however, the RTD law on freedom of choice stipulates that the customer must be free to choose, in this situation the consultant did not mandatory set of additional services and goods! We are waiting for action from BITE, please take responsibility for your "friendly client consultant", whose attitude when I saw him personally, when we went to write an application with a relative, the attitude was clear - "shoot, leave me alone" (of course, it did not say, but it was read by laconic type of speech, avoidance) and body language!