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The instructions are very vague: remove the screws from the front. There are 25 screws. Do I have to remove them all or only the top molding? Very poor instructional manual on this aspect of draining the tub. Video is worthless as it covers AFTER the apron is already off
Purchased a Sundance Cameo in July of 2020. In August – diverter valve (hand control that diverts water to waterfall) came off in my hand while shutting it off (along with surge of water). Distributor planned to repair and ordered replacement part. This is a standard part in many new Sundance Spas. Part has not been sent...
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We are in need of an attorney. Our home was destroyed in A fire caused by the Sundance Spa faulty heating element (investigators found). Our daughter barely escaped with her life and we lost a cat due to smoke inhalation. We are still displaced & are seeking guidance in setting up a class action law suit to...
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I bought a Sundance Marin Spa in 2000. It was in shade 9 of its 12 year lifespan. At 3 years the pillows are all shot. At 5 years the ozonator was shot (and had been for some time). At 6 years cracks started appearing in the LCD display panel. At 7 years it was leaking around...
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Poor service
I send parcels every month and in 90% of cases, the courier never calls! How can I guess I have to collect a packet if I don't even know he's here. Terrible service! When I call the customer service center, I am told every time that it cannot be that the courier is not calling. I guess I'm lying to them all the time... Disgusting company!
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