Placed an order on Dec. 20, 2019. Got an email saying a shipping label was created and tracking would be updated but never was. So I called usps and they told me that sugar popped did not send my package and that they only downloaded the shipping label. So I called sugar popped and finally they pickup...
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I purchased an item in august 2019. It is now october 2019, I was charged but did not receive my item. Worst part was I made several attempts to contact them using all contact methods & received a response from johnathan in september stating he would either ship item or refund my money. This was a joke....
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They do present nice items on Instagram however their customer service is piss poor and on that alone I would highly recommend nobody spend any money with them. Furthermore I would not spend money with a company who doesn’t have a physical location again. This company has methods of contact but does not respond on any level...
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I ordered two jumpsuits from this company only received one of the jumpsuits and have been trying to contact them for almost 2 weeks about my order either a refund or the jumpsuit. My order number is 32580. Sometimes a response to a customer about their order and reliable service will take you a long way. im...
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Slow service
At Devonport Sugar Factory station, I wanted to buy a three-day ticket every week, but on 24. 04. 21018 at 7:09 On behalf of the ticket issuer, Ludmila refused to sell the three - day ticket, on the grounds that it was the queue and needed to sell the ticket to everyone. I completely agree that the ticket must be received by everyone, so there must be fast service. The ticket seller took 5 minutes to explain to the previous customer, but gave me half a minute to issue the ticket. It's not fair why there are 3-day tickets or weekly tickets at all if they can't be bought when I want to!
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