The initial prompt asks for tax id & NPI #’s, so why did each (8) telephone operator ask me the same info & ask for the patients name & date of birth? to every person I was transferred to, I had to provide the same info… & this is the PLATINUM team that handles issues. One platinum...
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No one knows what’s going on even within their “system”. They pass the buck from one department to another. No one knows representatives numbers to transfer to, can’t locate records, can’t read their own scanned images of receipts, can’t trace their own fax numbers…..what a mess! No, I would not recommend Spectra User’s recommendation: Find another!
Was told by my eye Doctors in Boise ID that I can’t have a Tiffany frame because Spectera doesn’t carry them. Why can’t I buy any frame I want and use my insurance?
They decided not to pay a legitimate claim they agree is legitimate and should be paid. I have a vision care company sending me to collections. I have spent hours with them getting a world-class runaround. The provider gets the runaround too. Spectra / United Healthcare will rip you off, and then add insult to injury by...
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I’ll be the first to admit I have a rather complex eyeglasses prescription – high myopia, astigmatism, and presbyopia – but it took Spectera three tries, and nearly four months, to produce a lens from which I could actually see. My vision insurance provider exclusively uses Spectera for lenses. After the second lens attempt, I asked my...
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