We unfortunately booked a “luxury” villa with this company in Sicily. The villa proofed to be no luxury at all. Jacuzzi broken, air condition worked only partially, 3 out 4 fitness equipments didnot work, bed of cheapest ikea quality, cleaning service inacceptable and on average only 2 instead of 4 booked and paid hours, window blinds didnot...
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They do have a UK number but when you try to figure out where they’re based in London they …have no clue themselves! The lady I spoke to a couple of days ago was very embarrassed when I asked her this question, she hesitated and finally couldn’t come up with an exhaustive answer. She referred to the...
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My friend had told me they were not professional, as the lady she got in contact with over the phone would barely understand English, but we decided to book the same, because the rate was cheap and the house looked nice on the pictures. As we got there, we realized the house was totally different than we...
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We stayed in one of ther villas near cefalu and it was a real desaster. the owner was very unpleasant and provided no assistance whatsoever. Mr Giacchino was very rude, unprofessional and should really learn some manners, especially when dealing with clients in distress. People, stay away from this company! We never felt comfortable at the property,...
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Our experience with SoloSicily and the owners of Villa Parmina was quite unpleasant. Apparently, their definition of “luxury” is very different from ours. Villa Parmina is poorly maintained and supplied. In fact, the worst of any villa we have ever rented in Sicily. No basic supplies, the insect infestation in the kitchen, and a non-working refrigerator, to...
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