I booked a flight from Singapore to Melbourne on December 29, 2000 (Booking W6SBFC). For this I was charged $AU1350 (In “normal” times Scoot’s charge for this route is AU$199). Despite the fact that, taking advantage of the lack of competition through border closures, the fare was exorbitant and they still maintained their budget airline, no fare...
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Hi, Last year Scoot issued me a refund voucher which valid for one year. It will be expired in 30th March 2020. However, last year I was pregnant and I just delivered baby in this Jan 2021, I am unable to travel. Please advise how can Scoot help me for this kind of Extenuating circumstance. Booking Reference:...
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Employee arrived airport with approval to travel to Singapore, but was refused by airport crew No help at telephone Internet form with error No help at all User’s recommendation: stay away.
Our Singapore approved Chief Engineer is to embark a vessel in Singapore. He was denied at the airport even though he brought approval in hand dated today from Singapore government MPA. They said his PCR test was over 48 hours old even though rules say under 72 hours. His test is valid until tomorrow. His fit to...
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Hi I got an email from Scoot saying I have booked the flight. And also reference number with that email.
Misleading customers and worse customer service
Attention, in Livu Aquapark (everywhere, both at the box office and in the recreation area), the analog clock is 5 minutes behind their internal system clock. Therefore, a large number of visitors to the Liv Aquapark today had to pay a fine. We count over 3eur for 3 minutes as if based on a hopefully correct system clock (hmm where the guarantee is that the time is taken not from the computer but centrally from the server). Sadly, customer service is in no way able to help or explain the fault or find any solution. Only take off your hat to the security guard, who was the only one who could normally explain what to do in such cases - write a written application to the management, which we also did. Sorry,that the laity simply cursed and reluctantly paid the penalty for a fool for 2 or 1 minute, cried for being late, without writing anything in writing. Although I don't know for sure whether it is a deliberate deception of customers with the idea of earning extra income or just ordinary carelessness that no one really wants to deal with. However, it is very likely that in the near future such a practice will be practiced in the Liv Aquapark - at the cash register and in the recreation area the analog clock will show one time, but the check and time verification computers will show a completely different time.
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