I am trying to reach Scanpan customer support for a month now – USA/International/Facebook/emails with absolutely zero response. Non stick surface is wearing off on some of the Scanpan items that I have and I need replacement. User’s recommendation: Don’t buy – no customer support.
Poor/no responsiveness to RMA request over two weeks old. I’ve returned defective CTX pans 2-3 times over the last 12 years with little effort other than packing and shipping cost. Now unable to contact anyone live to inquire status and escalate. User’s recommendation: Cookware is great for induction tops, but, if Support sucks like it seems now,...
Read more➤
I bought 2 pans at the same time, one small one larger. Used them both equally, followed all instructions for cleaning, use, etc Larger pan, surface looks bad. Called scanpan, sent me an email with tiny photos of what is covered under warranty. My pan looked like the “blistered” picture. They said it was oil residue on...
Read more➤
The outside of my scanpan lid is rusting, otherwise I am pleased with this product.
I have been trusted Scanpan as a Denmark original product and spent several times of money than a normal nonstick pan for a Scanpan classic 36cm Wok on 13 June 2018. I have been taking good care of it in use but it still started to stick in less than a year which is absolutely no different...
Read more➤
