My system has been off for seven hours and I haven’t gotten a call yet. Changing services tomorrow. This is not the first time this happened
So we wanted to add a door switch to our existing security system. After spending 185 bucks to schedule, they had us by the nose all day. Waiting……waiting…..waiting….. No tech shows. Called the next day and they ‘apologized’ and try to reschedule. And can you believe, they asked me if an after hours would be sufficient. I...
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I had safetouch for my store since 2012 until 2017. I paid even when we closed the store in 2016 to finish the contract. I tried to cancel the service numerous times and they kept billing my card so I shut it off. Then I get a collections call 6 months later for $1600 saying that I...
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I called three-time to safetouch security to let them know that I’m moving to another state and can they transfer my service with me and the representative of safetouch security said no because safetouch don’t cover that state and safetouch said we still going to…
System was down for several hours due to a power outage. Safe Touch failed to notify me system was down. The remote access app was not connecting, customer service was unable to help, I requested to speak with a supervisor who called back the next day. He advised that…
Country Language
I went to the AZ Electronics store to order the product. When ordering a product, the information about the product ID came in an incomprehensible language, ie not in the State language. Well that the ID number was understandable. Said when the product will be in the store, will send an SMS, after a few days the SMS came again in an incomprehensible language, not the State language. (There is evidence in the pictures). Information about the product also came to the e-mail in an incomprehensible language. I ordered the product in the store itself, here even in Canada, and not somewhere abroad.
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