Update by user Jul 10, 2021 Company fixed the issue and I have been provided with product or service ordered. Original review posted by user Jun 23, 2021 Their guarantee is worthless. When a return is made because of THEIR failure to deliver ordered bed frame in estimated time frame you will be refunded only 75% of...
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Response to calls and messages almost non existent and frustrating. Twenty-seven days later and no resolution to my problems. i feel like my only resolution is to return the merchandise when the problem is simple to fix but SAATVA seems uninterested to take action, No way that zI can find User’s recommendation: The whte glove delivery and...
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Purchasing a mattress is easy as there are so many competitors. When buying online you have to go with what they are marketing. Saatva marketed their product (mattress) and their service to include their ‘White Glove’ service and there commitment to remove the old mattress. You base your purchasing on these type of sales pitches. When the...
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Update by user Dec 23, 2020 Company fixed the issue and I have been provided with partial refund. Picked up bed. Had to wait two weeks. Delivery service was professional. Not a upper end bed.. Update by user Dec 23, 2020 Company was very good about return and refund. There was a hundred dollar restocking fee. They...
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