More Contact Info

Toll-Free Number:

(800) 777-4004

Customer Service:

Pangburn's of Texas

(888) 311-3734

Russell Stover Chocolates

(800) 777-4028

Whitman's Chocolates

(888) 311-3723

(800) 477-8683

Accounting/ Billing:

(800) 516-9466

Wholesale Accounts

Fax:

+1 (816) 855-2356

Other Info

Other Info (opening hours):

Customer Care Hours:

Monday – Friday: 7:00 am – 7:30 pm CT

Corporate Offices Hours:

Monday – Friday: 8:00 am – 5:00 pm CT

Company Address

Russell Stover Chocolates, LLC

4900 Oak Street

Kansas City,

United States

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Complaints & Reviews — Russell Stover Candies

18 Feb, 2020

Not same quality

For years I have bought boxes on holidays for family but no more. The quality has gone way down. It tastes like cheap chocolate. Nuts arent even completely covered in chocolate. Half the cream varieties are no longer made and the cream ones left are completely below the standard you used to produce. Makes no difference whether... Read more➤

Food Manufacturers

15 Feb, 2020

Watch out for the one filled with white stuff it taste like butt cheeks

i was eating them minding my own buisness then some possessed chocolate with white filling caught my tastebuds and i had to spit it out in the trash bin maybe next time dont put soething so disgusting in something so good thank you bye.

Food Manufacturers

6 Feb, 2020

I have bought RS candy forever. Ever since I started working and had money!! A very long time. I bought 2 boxes recently and didn’t realize you had changed it totally. It is awful and I will never buy

another box until you put it back like it was. I would buy a whole box just to get the maple cream. I loved the orange cream and the pecan one too. I hate what you have put in this new box. Only cream is strawberry??? What were you thinking???? These little almonds aren’t even good. I... Read more➤

Food Manufacturers

30 Jan, 2020

Staff office people plant manager DOES NOT CARE ABOUT THERE EMPLOYEES THEY R RUDE HATEFUL DO NOT WORK THERE ALOT OF STRESS

Never in my life have I worked for a company tht has horrible horrible leads supervisors plant manager “John” so hateful office ladies like to role they eyes at ya like ur an inconvenience to the most not all most of them stand round like to tell at u but they stand there talk bout personal life... Read more➤

Food Manufacturers

31 Dec, 2019

Not the same quality as of 2019

Just bought the new packages of Russell Stover chocolates for Christmas. It tastes like those cheap off brand boxed chocolates. The chocolate has more wax in it and the fillings are hard and crumbly, without any taste. What a disappointment! I will not be buying this garbage any more. Russell Stover is no longer producing good candy.

Food Manufacturers