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I was introduced to this lady by my friend through phone regarding the vacation packages in Cancun 3 years ago. And promised that our kids will be free, they were 12 and 15 that time. And then as I received, the contract it says that children is free under age of 12 only, I confronted her she...
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I am Beth Aloba recently been in Cancun, Mexico last april 7-13 2018 stayed in Hacienda Tres Rios. Our Agent was Justine Romano. We are living here in Calgary Alberta and we had a great time, We enjoyed their services and specially the hotels. So, I was shocked when i heard the reports from my friend who...
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This premier vacation company has been calling me day and night. I am fed up. The calls are driving me crazy.When I tell them not to call they automatically hang up in my face. They have been calling me non stop since January 2017. It is now June 2017 and the calls continue. I am filing a...
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I bought a vacation package that included a trip to mexico and a trip to orlando. We took the trip to mexico in october and would like info about the orlando trip. No one calls back… Week after week I phone to no response… If they wait long enough, my time will be up to even take...
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Premier Cancun Vacations. Complete Scam. I got an automated call claiming I'd won a free vacation and was transferred to an agent. At the end of a forty minute conversation I was conned out of $600. When I made reservations to follow up on this “deal” I was then informed there would be a $200 reservation fee....
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Poor service
Very nasty staff, doesn't help customers when asking for help sent to superiors, coldest Says can't help and sends back to "security" zone, "security" zone again Says go to the superiors saying “you have to help you. "No humanity, a man came from America, did not release cAuri, because passports fit. Term expired after 3rd month. , of course, don't miss it, the rules remain the rules, but do you really have to be so cruel to a person who has flown across the whole ocean just to meet for 4 days!? Although for 5 minutes do not allow to meet loved ones? + The guards treated him like a prisoner, did not even allow him to go home to buy tickets, did not allow him to leave the "security zone". A person has to sleep on the airport chairs all night.. No one does not help, does not even let go to buy a ticket.. Absurd! When we tried to talk for at least 5 minutes to meet, they immediately replied “no! ”
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