Poor service
I ordered a refrigerator in an online store. Especially marking the days when I can receive the product. After a couple of days, days, on Friday I get a call from an employee of iExpress that carrying the goods. Without prior agreement and on another date that I have previously indicated as possible. I am not in Melbourne and therefore I cannot receive the product and name the day, the time when I can - Tuesday. I especially freed this day because knowing the needs of iExpress couriers is primary, not the customer's time. In previous orders, it has been that you have to free the whole day and wait for the courier to receive the product, when the courier can. On Tuesday, I am waiting for some news from iExpress and I am already trying to contact the company in time to receive my product and be at home. When I contacted DPD, I found that there was a fixed Friday call like "Unfortunately we were unable to deliver your package. " and no further action is promised, ie the delivery time available to the customer is handed over, is not followed. The time we agreed on is not recorded anywhere. iExpress operator to whom the call is offered the next day, which I can no longer. The next time I can be at work all day at home to wait for a courier is after a month. I consider it a very low-quality service that does not take into account people and their times.
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