On 21/9/20 they told me they needed to buy some spare parts to fix my leaking toilet. They took £598.80 on that date and they said the job would be done by 23/9/20. After many appointments that they failed to turn up to, on 10/10/20 their Scott agreed to refund my money. He said the refund had...
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Use this company at your peril. Week after week I was told that money I had paid (over £300) for incomplete work would be paid back into my account. Finally I told Scott that I would have to initiate a charge back with the credit card company, he rang a few hours later to say that he...
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Called in for a clogged toilet, once here they told me that they could not fix it within their standard £70 fee, but that they had to charge me £420. I did not want to pay that much, and they then said that I needed to pay the £70 fee even if they could not repair the...
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BEWARE THESE CLOWNS NOW BRANCHED OUT AS PLUNGER LTD PLEASE CAN YOU TAKE 2 MINUTES TO GIVE THEM 1 STAR REVIEW ON TRUSTPILOT or google. please please please. thank you all and stay safe xxx
In December 2019 I paid £299 deposit for work that could then not be completed and despite numerous phone calls and emails requesting a refund, as well as false promises made by the company, I have not yet received this refund. Please avoid this company. User’s recommendation: Avoid.
Terrible non-communication, lost shipment
The shipment was delivered on January 20 without prior call. Three times we were promised to bring the shipment without telling what time and we sat and waited all day. We have tried to call many times, but it is not possible to call any Itella phone number. We went to the warehouse ourselves, told the warehouse that the shipment was lost.
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