Other Info (opening hours):
Institutional Clients
Passport
+1800 785 624 (Australia)
+ 800 903 793 (Hong Kong)
+ 00531 650 562 (Japan)
+1 800 806 650 (Malaysia)
+ 0800 880 221 (New Zealand)
+ 10 800 650 0638 (North China)
+ 800 181 1119 (Singapore)
+ 10 800 265 2611 (South China)
Benefit Payment Passport For Retirees
General Questions
+1 866 252 5395 (toll free in the U.S. only)
M-F 7:30 AM – 6 PM CST
Password reset requests
+1 800 727 7435 (toll free in the U.S.only)
Available 24 hours a day, 7 days a week.
BENEFIT PAYMENT ASSISTANCE
Pension payment and 401(k) distribution assistance
+1 866 252 5395 (US)
+1 800 711 1101 (Canada)
PERSONAL BANKING ASSISTANCE
Banking Services
+1 888 289 6542 (U.S. and Canada)
+1 312 444 4454 (outside of U.S. and Canada)
Order checks – Select option 5
Report a lost or stolen debit card
+1 877 615 8688
Credit Card Cardmember Services
Account inquires or to report a lost or stolen credit card
+1 800 558 3424
BENEFIT PAYMENT ASSISTANCE
Pension payment and 401(k) distribution assistance
+1 866 252 5395 (US)
+1 800 711 1101 (Canada)
CLIENT ASSISTANCE
Personal/Individual clients
Banking and wealth planning account questions
+1 866 876 9944
+1 312 630 0779