My remote fell in a glass of water and stopped working. I called customer service and the lady was very polite and helpful. I received my new remote yesterday and Im very pleased. I will certainly consider you when I make any like purchases. Thank you. User’s recommendation: Excellent products and customer service.
When I tried to reverse the door hinge on a 7 bottle NewAir wine fridge, one of the screws on the bottom door axis assembly (i.e. hinge pin) was overtorqued during assembly and the head stripped during the factory directed reversal process. On contacting NewAir, no spare part was available, locally, saying it would have to come...
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I purchased this portable ac in December 2016 to use in remodeled garage. We only used it maybe a dozen times or so in first year. June 2018 started spending more time in garage room and noticed unit only blowing fan air and not cooling. Company said 1 year warranty is passed and can’t do anything about...
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Update by user Nov 14, 2017 Today I received another email from Elijah at NewAir, telling me he needed proof from me that this item was indead under warranty. This is odd because they have the information they drop shipped it to less than three weeks ago. The email says that if the item is under warranty...
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