Today, 01/12/2021 I have received my order and I was shocked they way it was delivered to my door. My security camera recorded the video when the delivery guy dropped my coffee package straight on the ground and kicked it like a soccer ball to my door. I was shocked and I couldn’t believe that Nespresso would...
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why bother registering a complaint? i purchased my vertuo machine last week and have sent 3 letters to Nespresso and have not received a single reply. I have been a senior vice president of a major retail chain for the last 17 years and if my customers were ignored the way Nespresso ignores theirs i would be...
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At first used virtual assistant who suggested I join Nespresso club for a $5 charge. BULL! I then called and some of the problem resolved
This has been the worst shipping experience of my life, without exaggeration. I ordered this machine a day or two after Black Friday, in hopes of receiving it (and the coffee I ordered with it) as a Christmas gift for someone. I know with COVID, of course things are…
New Verturo did not work. Got NO help from chat and hung on the phone for 30 min. with NO answer. Resorted to U tube and found many Nespresso users with problems. At this point, Nespresso sucks. User’s recommendation: Don’t buy Verturo product.
Fraud
Poor service. Bring only the main course, although we took the lunch offer. He later replied that the soup was not brought, because although it was included in the lunch offer price, we did not say that the soup should be brought. Good thing the forks brought. In addition, when we ate, we looked over the table and started screwing the lamp on the table.
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