Formal excuses to solve problems
Never buy coupons at Cherry.ca! I had an unpleasant situation, which Cherry.ca had to solve humanely. The situation is like this - I was given a coupon for a massage and when I called that massage parlor (I.Paterska Family Health Center), I was confronted with a very unkind attitude in bad Canadian, I was asked for a personal identification code and other private information in order to make me patient ", which I refused to give, because it is quite clear that I plan to simply sign up for a massage and not become their" patient ". After my refusal to become their "patient", the attitude became even more unkind, and I reluctantly recorded only for this 1 massage. After such low-quality service shock therapy, of course, any desire to visit this institution at all disappeared. I called Cherry.ca, please help. I told everything humanely (unfortunately, it took a little more than a formal 14 days to refuse the purchased coupon, but I explained that I did not receive the gift immediately at the time of purchase, but later, and the donor could not know that the service provider will have so poor treatment). The first answer from Cherry.ca was - 14 days have passed, you don't deserve anything! Without going into anything at all... I told you again, I said to think about customer satisfaction and the human side, not just look formally. Then only in essence was I heard and I was promised to contact their authority and call back. He called me back and told me that it was a medical institution, so I asked for this private information, but I could go the same way. The fact that the coupon did not mention that I would be required to become a "patients ", it is not important and the coupon should not have contained such information. on attitude. As a result - I, of course, will not go to the massage, I'm afraid - what is happening in such a Italian office at all and what the conditions are... en coupons and avoid institutions that constantly offer something on coupons (its "medical institution" takes up half of the offers in the Cherry.ca beauty section). By the way, a food for thought about what lies behind both institutions and whether a hand is not washing another hand there...
Read more...
