My card has been pull by the cdm machine. However went que to the counter. It takes long time to office erase the que. I waited around 1 hours 40 minutes. Eventhough I am the fourth person in line. The security guard keep call behind people in the que. Some people come late and settle early than...
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During covid I opted out of the loan moratorium for my personal loan. They called me twice to confirm that I opted out and both times I confirmed. But online I cannot pay the installment as the system does not "authorise" the account so the amount becomes due. I have called customer service three times and every...
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a complain raised to MBB section 20 staff Pn Nor and Pn Hani. we has been calling up maybank section 20, and checking for the balance of our company, but fail to received the update even we are the authorised person to checking the balances of the company. and has been told all go through on line....
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Ok maybank. I suffered enough to say – burn in hell. With all your stupid unnecessary procedures, putting limits to how I can use my own money on my own saving account which I cannot change, annual renewal of the cards and waiting several weeks to get the new one, performing all the operations in person in...
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Sir/ madam, I'm lai chiew khoon, my credit card [protected] april payment I already paid rm200.11 on 4 april 2017. Please check it proper and revoke the late charge. E-banking already very common and easy way for us to make payment. I used maybank account transfer to paid my credit card but received call that I didn't...
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Fooling customers
I never thought I'd write a complaint about this office, but I want to let other people know about this office's approach to customers. I was a long-term customer of a bee when two years ago I needed a new mobile phone and that bee once had a promotion - take one phone to pay for it, the other will be a gift. At the time, I thought about how good the offer was - my daughter, a schoolgirl, also needed a new phone. We went to the bee in the cabin domina, and there a very polite and upcoming employee, if I'm not mistaken Alexander, smeared us a phone pay, new tariffs + a tablet (only for 4 AU$ per month) and the Internet for this tablet with the note that the monthly fee for all this wealth will be only 50 AU$ per month. Well, of course, being naive and catching up with this salesman,because he offered everything with a 50% discount. They didn't read all the contracts either - he said: "see how much paperwork, but you don't want to spend an hour here? You better go with your daughter to a cafe, in an hour all the paperwork will be ready and you will be able to pick them up". After a month of receiving the bill, I was surprised and very angry because the bill was 90eur. I called this office and I was told: "I had to read the contracts and now it is impossible to disable or change anything". Respectively, the fool himself. I was waiting for those unfortunate two years to be able to give them up. And they were still calling and offering some other devices and services at super attractive prices. I sent them three houses on. The time came, I went to another operator. But it turned out that the contract for the tablet and the Internet is for three years. OK good,I wrote a formal letter terminating the installment agreement because it could not be done electronically. I received an email back from them warning that the entire remaining amount would have to be paid, I replied that I agreed. Then after about 2 weeks I received an email from them that the contract was only terminated in February (although I sent them a letter on 28. 12) and I will have to pay for the internet by the end of February! And in January I received an invoice for December in full, although I switched to another operator (mobile communications and Internet by phone) 18. 12. Very honest and loyal operator to your customers! I will never return to them again! And I wouldn't recommend it to others!
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