Complaints & Reviews — Laurus College

Fraud

I can't even describe in words the terrible level of FedEx communication with operators. Let's start with the fact that the parcel was delivered to the wrong parcel post due to the FedEx's fault, they did not take responsibility for it, in anger I digested it all by paying a new shipment to the payer and creating a new parcel on the Internet with this shipment to my nearest FedEx parcel. I contacted the omnivore again. It should be noted that it all started on August 26. As far as I know, FedEx promises to take responsibility for the lost product (at least the rules promise it), but in reality when ordering the product from an individual, hardly anyone will compensate my shipment. From the 1st or 2nd of September the goods were transferred to the new parcel terminal, I have been waiting for 10 days. On Friday, they called from the FedEx themselves and said - sorry to be late,we will deliver your product today. Do you think I would have written here if I had received it? Monday, 9. 09. Call again. I ask where my package is. The girl says: “I see, everything is fine there, you will get it today. "I finally forget about all this with a calm heart and look forward to the shipment, yesterday comes, of course, nothing. Call at 17:30 I asked how it will be with that package. All kinds of excuses are starting to come up again. This time the courier didn't have a place or anything like that. Story. Call on Tuesday. 10. 09. Please again. Again the whole story again. Waiting for the package, promising for a week. I have been waiting for 2-3 weeks in total. I mention again that a message is very important to me. Pretty rude girl to tell me to wait. That shipment exists has not been canceled. You could almost say that you drop the phone yourself. In the evening I call again, to no avail. 11. 09. Call and ask. 9:00 in the morning - where is my shipment? The girl answers me - everything is fine, wait for sms with a code today. I'm waiting, but I don't believe what I'm being told anymore. Of course not. Call around 14:00, because promised that around. 12:00 maximum will place the parcel in the parcel terminal. Of course not. Call 14:00, I am told that a courier will be sent again especially for me, being a very busy parcel terminal, there is no place. Ok, I'm finally happy about the specific, honest answer. I look forward to all day, evening. I hope that when I wake up in the morning I will have received an SMS with a shipment and a door code. Nothing. At 8; 40, Sept. 12. I call, I ask where my shipment is, this time emphasizing more strongly that I am waiting for an important package to at least reasonably make me understand whether the shipment has been lost or what has happened at all, so as not to wait for it in vain. The girl is grinding a new song all the time - you have to find out what happened. Only last night, it turns out that someone had noted, recorded the fact that my shipment had not arrived to me and I had called. Only after 10 days from the site call. Once again I am made to wait, but this time quite rudely to recall that I know nothing. Don't even try to wait and find out something. I'm just saying I don't know where my post is. I get an answer to my question about whether this seems normal to them - I can't answer you at the moment. Also, when asked if I have the slightest chance to receive a package today, I received an answer - I don't know, I can't answer. In licensed words, I cannot express my outrage and misinformation that exists between employees, couriers and suppliers. Get your service in order. Problems always occur with the slightest lag, not the first time. I will not use your services in the future. In turn,I will continue to call at least 10 times a day, because exactly after 10 days and sometimes something changed - someone at least recorded the fact that I have not received the shipment. Although promised to complete the transfer within 3 business days, which is up to a week and a half already.