Long service and ill-considered, low-quality service
Overall, very long service and ill-considered, low-quality service. After the promised 5 days of diagnostics, the phone htc one x + (Screen change + humidity in the case) is sent to Poland without notifying the customer in advance, only the phrase "other service" appears in the text message. 2 repair weeks are promised. After these 2 weeks, it is announced that the repair may continue for up to 2 more weeks if the parts are in place. Question - What was done in the initial 2 weeks? The automatic SMS notification system works incorrectly - when the information about the repair status (After the customer's call and not the company's call) was only announced orally by phone, the automatic SMS came after 3-4 days, thus officially giving the opportunity to extend the repair time. After repeated calls,In order to find out what is happening on the phone after only 4 weeks, several promises have been received that the manager will find out the information and call during the day, which, of course, did not happen. As a result, the total repair time was 6 weeks, at the end without even announcing that the phone was ready. The information could only be found on the website, although SMS communication was promised. The only positive points are one (!) responsive, kind phone operator and a 5% (!) discount on inconvenience. Glad that at least the phone has been repaired... The customer was not warned that he can only pay in cash on the spot, when he arrives again in cash, he has to wait 20 minutes to change 5 dollars. In general, the attitude is - we are the only authorized service, in the end your phone will reach us as well. Most of the staff is very unkind.
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