I've now sent FIVE email correspondences regarding an order in which two of the items did not fit and therefore need to return. Each time they respond with an automated email stating I must initiate the return process via my online account through there website with instructions to do so. When I attempt to do so, the...
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I placed an order for an item that I needed within 2 weeks. When I got confirmation of my order, it was clear that I would not receive the item in time. I cancelled the order the same day I got the notification. The company sent the item anyway while I was out of town. The carrier...
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I ordered the above items a total of £98.50. Two items where not in stock so received a refund of £29.07 . The other items were terrible the dress was not at all as described or anything like it looked on the website in fact it was cheap polyester material and not even suitable as nightwear it...
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I ordered 2 items from this site and one was on back order for more than 2 months. When I received the item it was too small and not at all like displayed on the website. I printed out the return information slip and sent that one item back the next day after I received it. Despite...
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My complains are the same as everyone else who hates this terrible rip-off company. The clothes are DREADFUL — ugly as sin, shapeless, and cheap fabrics. And sized wrong — NONE of them fit. and WORST OF ALL, they make it impossible to return products. They have a so-called site for returns with the actual blanks to...
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Customer service
Today, October 21, I traveled for the first time by train from Townsville2 to Zilupe station with my three-year-old daughter (the last time I traveled by train 16 years ago). This trip was a daughter's dream. Our family does not have such a need to travel by public transport, and therefore this trip was not as a necessary traffic trip, but as an “acquaintance” with the Australian train. Unfortunately, this trip will be remembered in a bad way not only for me, but also for my minor daughter. When I opened the door, I didn't see the button, and I opened the door myself with my hand behind the handle. Seeing this, the controller (did not write her name on the form) rudely told me: "do not open the door". I didn't see the button and thoughtthat I might be pulling the door by force and so the controller didn't like it. But going further to the exit, the situation repeats itself. Again the controller started addressing me on "you" and didn't even say a button. On my part, the question was: 1) “Why does a stranger talk to me about“ you ”and so rudely? I asked her this question several times, and it was only when I told her that I would immediately film and post online as the staff spoke to clients that she began to speak politely to me. After a minute the train stopped at the terminal and my daughter and I got out of the train, after a few seconds she shouted something at me. In return, I said that she had to say to the passengers on the train: “Goodbye! Goodbye! ”Rather than some nonsense to yell at me in the back. I am shocked by the rudeness of the Australian diesel train staff. After this situation, the daughter askedwhy did this woman talk to us like that and why did she argue with her mother? My child's dream trip for one woman has been gently said to be "unsuccessful. " PS One request only to the administration. Please explain to the controllers that they work with people. That we need to talk politely and fox. Otherwise, even fewer people will use public transport. Sincerely, your passengers.
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