I purchased a bedroom set, couch and love seat, and a dining table and chairs. It’s been 3 MONTHS and I have not received my dining table and chairs. I call once a week for a status check and I’m always told “next week”. Their customer service reps never follow up with me or give me a...
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I purchased a loveseat and mattress / boxspring combination. The sales person was fine. Delivery was on time and efficient. The loveseat is fine. But after just 4 months, the mattress is sagging in the middle so much that it’s no longer useable. I expect a mattress to last at least 1 year before I have to...
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The store experience started out great. But then we decided to customize and it became a disaster. Here we are about 5 weeks out and they’re still fixing the $1700 sofabed we purchased. Even with the knowledge that we bought a 5 year protection plan they still have not made this couch a priority. If you choose...
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We bought a sectional less then a year ago it’s already falling apart the back broke in no time repair man came out twice fixed it once the second time looked at it and ordered new backs told them not to bother told them we wanted it replaced still waiting for that call back. We don’t understand...
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We ordered an L shaped sofa from Jarons. We saw a fabric we liked. It was affordable. We were told by the salesperson that it was “top of the line” for that manufacturer (England Furniture–a division of La-Z Boy). The sofa arrived this morning with a tear in the fabric and with the hooks necessary to link...
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