More Contact Info

Toll-Free Number:

(866) 875-9833

Customer Service:

(888) 460-5404

Company Address

Innovel Solutions Inc

3333 Beverly Rd

Hoffman Estates,

United States

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Complaints & Reviews — Innovel Solutions

9 Apr, 2020

Poor deliver/install/customer service experience.

To Head of Innovel Solutions: During the month of March, my husband and I purchased a Whirlpool refrigerator/dishwasher set from Costco Online. While the purchasing experience was smooth, the delivery and install experience was the worst delivery/install experience weve ever experienced because of the lack of communication on Innovells end, the lack of professionalism from the delivery... Read more➤

Transportation and Logistics

20 Mar, 2020

Leave you hanging

Ordered washer and dryer from Costco. Innovel only connected with automation, couldn’t get a person. Had Costco reach out to them, but they ignored my request for morning delivery due to work. No call night before/email at midnight with afternoon delivery window. No…

Transportation and Logistics

3 Mar, 2020

Avoid this company if you can!

I ordered appliances from Costco and they used Innovel to deliver the items. When the appointment was scheduled, I was told that the dryer would be hooked up to the gas. The instructions Innovel sent me indicated it would be. When the delivery team dropped off the appliances, they said someone was on their way to hook... Read more➤

Transportation and Logistics

27 Feb, 2020

Do Not purchase anything from Sears; they use Innovel Solutions which is absolutely the worse delivery service imaginable. They are rude; disrespectful in your home and have no communication skills.

If I could give Innovel Negative Stars I would. I Received a replacement refridgerator from Sears under my warranty; however the product is delivered by Innovel Solutions. The driver refused to haul my fridge away; did not deliver my new fridge; manager called and was absolutely rude to my husband; additionally rude to me. Manager of the... Read more➤

Transportation and Logistics