I also had a similar situation with Telstra. I receive an invoice where the payment date is clearly indicated (until 15/05), but already 6 date unlocked the phone. Call Telstra information number 600 to find out the situation and find out that my credit limit has reached 80% and to protect against non-payment I was locked out. Cover, incomprehensible things. The guarantee amounts are charged every month (10% of each bill), which means that I already credit this company with my own money, secondly, the payment deadline is only the 15th date and it is already wrong to unlock it before the deadline! The credit limit has reached 80% either and I credit you (guarantee amounts every month) but not Telstra me. One goal game. You need to unite and judge with these peppers. In my case, I believe the disconnection was illegal. And there are also problems with connecting after paying the bill. I pay from Hansabanka to Hansabanka, the money should be in a few hours, but nothing was connected only after 2 days and only when I take a flatbed from Hansen and take it to Telstra. And also the humor that the information number 600 was blocked for me because they didn't want to talk to me already and it was said on all my arguments that there are a lot of non-payers and they have the right to disconnect any or when and even without warnings, even though my payment history is positive (always pay on time). Vot such food. Change mobile carrier.
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