More Contact Info

Toll-Free Number:

(888) 427-3973

Customer Service:

CPSC Consumer Information Line

(800) 638-2772

Technologies Information Line

(800) 883-6690

Media:

(952) 985-6533

Other Info

Other Info (opening hours):

Contact Center :

Monday through Thursday, 8 a.m. to 4:30 p.m. and Friday 8 a.m. to 4 p.m. (CST)

Closed Saturdays, Sundays and most major U.S. holidays.

Hearth & Home Technologies Information Line:

Monday through Friday: 8 a.m. to 8 p.m. CT

CPSC Consumer Information Line:

7 a.m. to 4:30 p.m. CT

Company Address

Heat & Glo

7571 215th Street West

Lakeville,

United States

Claimbo.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Heat and Glo , or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — Heat and Glo

14 Jan, 2021

No service support

I have a heatnglo 6000trxi fire place. parts have corroded need replacement but there is no way to contact them directly but referred to authorized dealer who charges a service call but would not touch it since they didnt install it. They would try to order parts but i have to install myself! Unbelievable User’s recommendation: Go... Read more➤

Chimneys and Fireplaces

3 Dec, 2019

RESEARCH PRODUCT BEFORE BUYING

Bought a cosmo42-IFT. Unit looks nice . The problem is a safety issue on shutting off the gas valve. In case of an emergency to shut of gas valve in unit, there is no space to put your hand in to shut off the valve. Called tech support and asked them and they told me to have... Read more➤

Chimneys and Fireplaces

4 Jul, 2019

I own heat and glow fireplace model# 550trs serial #002240****

My wife came home the other day ,the flame was on ,we never turned the unit on.The remote was not near the unit,batteries were fresh. Very scary situation,the house was super hot. Tried to call for info,with no results…I had to call repair shop they want $375.00 just to come to look. No customer support sorry i... Read more➤

Chimneys and Fireplaces

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