MTCC attitude
Hello, I would like to share my experience with you, so that if you go to this office mttc.ca zemitanu iela 2b - 105 (Www.Mttc. Lv) it would be very with caution. Let's start with the fact that there was a slight defect in my Samsung Galaxy note 4, stopped working on the display contrast automatic sensor. Of course with this problem could live, there was nothing tragic already, but since there is a warranty and the phone is not cheap and is only 10 months since I bought the phone. So I decided to take it to the warranty service mttc.ca, because I have been there before and there has been no problem. I went to www.Mttc. En to fill out a repair order form so as not to be there on site long and widely told what the problems are. Well, I filled in all the fields, but the field remained - symptoms of damage,where there were already many different symptoms to choose from, but unfortunately without them I will not be able to send a repair order form. Basically there were no symptoms that I would have, so I chose gsm communication problems because when tele 2 switched to 4g started problems with the zone, so to speak in some places there was a weak signal and even lost network coverage but it was not a phone problem because spouse just as we replaced the new sim card that supports 4g started the same problems, safe remains safe to check. So after 2 days I went to mtcc zemitan 2b - 105 to deliver the phone, I returned the phone, I named the application number so that the woman can find any problems there I have written. She looked wrote scratched and hollowed out. The morning of the second day came, I got an SMS on the phone to enter the e-mail,because I have received a bill for the phone, if I want to repair I have to pay a mystical amount of 247. 77 €, where the actual bill was only shown 71.07 € for which the rest is unknown, either I want to give up the repair. Of course I gave up the repair and went back to mttc zemitan 2b again to find out why I had to pay anything at all. I arrived and the woman who took my phone the day before, asked what about the problems why my warranty was denied, either what she looked at on the computer and yes, because you have visual defects. I ask or really because of the visual appearance is not repaired on the warranty? To which I received such an answer that before I carry the phone I need to read. I wonder why she immediately did not say anything when I accepted my phone?.When you enter their site and enter your family, the repair status and pictures appear as a photograph of my phone, which shows external damage, close to 1000 times, which can not be seen so clearly with your eyesight, even if you look at their pictures, it is impressed, but I can't find the pictures on their site right now. I said that I wanted my phone back, to which I answered: that after 12 o'clock when I screw it up, I will receive an SMS when I can pick him up, because he was torn. Of course I waited and didn't wait, because SMS came so the next morning. When I arrived, I got inserted a sim card as if working. I wanted to call the exit, in the boarding car, but I see that the card is not accepted, I took it out several times, turned it on and it doesn't work. I went back, I say why my phone doesn't work, she starts reading my application,that I had written in the application that there was no network coverage, to which I said it rarely disappears, the woman took my phone went into the next room and said she would put her card and try, came back after a while and called in front of me and yes it really worked. I asked her why I didn't work with my sim card, to which I roughly replied that I should go to my operator and ask them. I was so angry and I told you what you think of me as a fool, I took my sim card and put it in my old nokia and I also showed her that everything works for me. I then put in my Samsung note 4 and yes everything is fine, so while she took my phone to the next office where the masters are sitting, something in the meantime settings did. Why then couldn't leave me a phone and just go after the sim card. Reading the Samsung website is as if to write that the warranty does not apply if there is cosmetic damage, but no story about it. Just do not understand why they asked me a mystical amount of 247, 77 dollars, if I was billed only 71, 07 dollars, and the problem was only in some sensor. The most interesting thing is that since I got my phone back, this automatic contrast sensor also works for me - judge for yourself about this service. Have a nice day.
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