Poor service
I applied for the Oceancom service open tv + mobile internet. The start was promising, a call from Oceancom said everything and approved my application. You must make a prepayment, which I have confirmed, to connect to this service. After a couple of working days with the courier I also received the equipment, the contract (contract date 14. 01. 2020). I applied for the service on 10. 01. 2020. Since the service is only connected after prepayment, I am waiting for an invoice. Nobody sends me an invoice, which is strange, because usually companies should serve new customers as well as possible. So I started looking for my bill to be able to use my applied service. For the first time, I receive an answer that the contract has not yet been registered in the system by them, but it will be done in the near future. Days have passed and no one seems to have any news about me. I write again, this time I receive an invoice. When I see the invoice, it surprises me... The invoice was made from 14. 01. 2020, when the service was not connected to me at all. I ask Oceancom why I am billed for the days when the service was not available at all, I get an answer - the bill is drawn up from the date of signing the contract, which is absurd. Oceancom wants to charge money for days when they do not fulfill their terms. How can a customer pay for a service that is not available to him and the service provider does not invoice itself? Customer service is very poor.
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